PURPOSE OF YOUR JOB
The Backoffice and Demand Management Specialist (f/m/d) plays a vital role in ensuring the smooth operation of the Business Development (BD) team by managing various administrative and support functions (backoffice) and assessing key performance indicators (KPIs) of sales and ongoing projects for optimizing business operations (demand management).
Are you passionate about ensuring smooth business operations and optimizing processes across teams?
Join our growing, highly motivated team today!
YOUR RESPONSIBILITY
Support and maintain the process from quoting (interface to sales) to billing (interface to accounting & finance), as well as its interface management between the departments involved
Review of the orthographic correctness of the quotes created by the Business Development Team, within the structure and corporate identity of Coriolis
Post-calculation of the offer on the mathematical accuracy and completeness of the contents such as costs, timelines and validity, etc.
Systematic maintenance and storage of all related data within the BD file structure, Customer Relationship Management (CRM) System, and/or Project Management Software
Organization of signature process via digital electronic signature software
High-level setup of projects for execution in the Project Management Software with transfer of all relevant information (as from the CRM system and/or information and documents received by the Business Development Team)
Interface management: ensure that all stakeholders have access to the relevant information and/or documents for projects in execution (mainly Project Management Software)
Updating projects with BD-relevant information in case of projects adjustments (e.g., amendments, billing plans, purchase orders, etc.)
Organize and execute the regular (e.g., weekly, monthly, quarterly and yearly) reporting of Business Development KPIs and statistics
Ensure that the data in the used tools (e.g., CRM and Project Management Software) are up-to-date
Track and report performance metrics (i.e., KPIs) to the Chief Commercial Officer (CCO), including visualization of performance metrics into suitable graphs and preparation of PowerPoint slides
Revenue and sales performance KPIs
Client acquisition and conversion KPIs
Customer retention and satisfaction KPIs
Pipeline management and forecasting KPIs
Partnership and collaboration KPIs
Regulatory compliance and quality KPIs
Market penetration and competitive positioning KPIs
Evaluate and interpret available on-demand planning to the CCO
Analyze historical sales data, market trends, and other relevant factors to predict future service demand
Work closely with sales, marketing, and technical teams to gather input on upcoming promotions, product launches, and market conditions that will influence demand
Develop accurate demand forecasts by leveraging statistical methods, software tools, and collaboration with key stakeholders (i.e., CCO and product and service manager)
Continually review and adjust forecasts based on changing trends, customer behavior, or unforeseen factors such as economic shifts
Assist in the preparation and organizing of promotional material or events (partnering's, exhibitions, fairs, etc.)
Ensure the adequacy of sales-related equipment or material
WHAT YOU NEED TO SUCCEED
Education:Bachelor's degree in Business Administration, Supply Chain Management, or a related field - or a completed apprenticeship in this area.Further training in Data Analysis and/or Sales, or similar, preferred.
Professional Experience:Previous experience in a similar role, preferably in the pharmaceutical industry or as a service provider, is a plus.
Proficiency in MS Office and strong data analysis skills.
Experience with CRM and project management software.
Excellent English language skills (written and spoken).
Strong organizational and communication skills.
Ability to work in a fast-paced environment while maintaining confidentiality and attention to detail.
