Bilingual BackOffice Agent
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Job Level: Entry Level
Location:
Mexico City, MX
Area of Expertise: Customer Services & Claims
Unit: Allianz Mexico
Employing Entity: ALLIANZ PARTNERS
Job Type: Full-Time
Remote Job: 100% on-site
Employment Type: Temporary
ID: 71076
Position Cluster:
What you do?
As a Bilingual BackOffice Customer Service Representative, you will be responsible for BackOffice activities and inbound calls and/or e-mails of customers for different line of business all around Mexico and USA.
Temporary 3 Month Job Offer:
- Direct hiring.
- Schedules: 6:00 am to 2:00 pm with 2 days off a week (saturday and sunday).
- Base salary of $13,711 MXN (before taxes) + $1,400 MXN in food coupons + Law Benefits + Remote work after training based on performance.
- Work Zone: Benito Juárez, CDMX. - On site operations.
Roles:
- Handle middle and Backoffice activities as well as various member services inquiries and transactions by actively listening to customers calling.
- Develop an extensive and solid knowledge of our products in order to provide timely and accurate information to our customers.
- Achieve individual quality and productivity targets and contribute to overall team KPI’s.
Requirements
- Bachelor's degree or High School degree
- Excellent communication skills
- Customer service oriented.
- Advanced English (written and spoken level).
- Experience in Customer Service or related is a plus.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.
