Employer
As a Content Manager / CMS Support Specialist, you support our client in maintaining their websites. You independently manage content in the CMS, advise, and train the client on their system. With us, you'll learn about technically complex topics, various CMS platforms, and get to know different clients. Here, you can explore a selection of our references and projects.
About the job
- With your team, you manage our international customer websites and make sure everything runs smoothly. You help a lot during big migrations and moving to a new CMS.
- You’ll learn about different content management systems. You also take charge in customer communication, helping with both technical and content-related questions.
- Whether it’s fixing a broken page, choosing the right template, setting up a website, or explaining a new CMS - you analyze the needs and provide great support over the phone, in video calls, or by email. You log and handle requests in our ticket system on your own.
- You run training sessions, both inside the company and for customers, teaching them how to use the CMS safely. Even complex topics are explained in a simple way, so everyone can understand, even without technical knowledge.
Requirements
- You're a true team player. "All for one, one for all" isn’t just our motto - it’s yours too.
- You love working in a relaxed, open environment and enjoy moving exciting web projects forward as part of a team.
- Some knowledge of HTML, CSS, or experience with content management systems? That’s great, but not required.
- You’re curious, love learning, work in an organized and reliable way, and take on responsibility without hesitation.
- You’re all about digital: you’re internet-savvy, communicative, and stay calm when the phone, ticket system, emails, and chats all need your attention at once.
- You have strong German and good English skills? Perfect - that completes your profile.
Your contact person
Michael Böhme
Information about us
diva-e is Germany’s leading Transactional Experience Partner (TXP) who is on the mission to create digital experiences that will encourage customers to drive forward the digital transformation. With the concentrated experience of over 20 years, we realise e-business solutions for customers such as FC Bayern München, Carl Zeiss, EDEKA, E.ON, Lieferando and Ravensburger. At our offices in Germany, Bulgaria and the US around 800 employees are shaping the future of the digital business either in-house, remote or at our customers' sites. We are indeed proud of our corporate culture. Respect, trust, and empowerment are key aspects in our teams, that goes beyond the workplace.
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About us
As Germany's leading Transactional Experience Partner (TXP), diva-e creates digital experiences that inspire customers and drive business forward. With more than 20 years of experience in digital business, numerous top companies and love brands trust diva-e - including Carl Zeiss, EDEKA, E.ON, FC Bayern Munich, Lieferando und Ravensburger. diva-e employs around 900 people at a total of ten locations in Germany, Bulgaria (Sofia) and the USA (Cincinnati).
