We are seeking a Customer Solutions Manager (CSM) to join our Automotive & Manufacturing organization, where you will work with our customer Mercedes-Benz (MB) on their multi-year journey to the cloud. In this highly visible position, the CSM is a thought leader that acts as a trusted customer advisor ensuring all AWS teams are working together effectively to deliver transformational outcomes for the customer.
In the role, you will be a critical partner to internal and external stakeholders, leveraging your delivery experience with large scale transformations and helping shepherd them through their stages of AWS adoption.
You will support and lead complex engagement teams mainly in Europe and North America. You will work as the single-threaded delivery leader and strategic business partner helping customers achieve their business outcomes and drive innovation throughout the engagement life cycle. This leadership includes identifying and responding to business drivers within your customer set. You will define and plan complex integrated workstreams for delivery by builders within AWS, the customer, and multiple partners and vendors and communicate results through executive level and detailed status and financial reports.
In this role, you will enable stakeholder alignment, build team cohesion, and manage project risks while working with the Global Account Manager, Solution Architects, Technical Account Managers, Partner Manager, Enterprise Service Manager, and Service team representatives, as well as Training & Certification, Marketing, Legal, Finance, and Operations. You will engage customer and AWS executives to define program strategy, remove blockers, and resolve funding issues. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customer’s key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey.
At AWS, you are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.
Successful candidates will have a cloud expertise, a manufacturing and a delivery background, be detail oriented, have excellent problem-solving abilities, and be exemplary communicators both at the management and project team level. Familiarity with the MB product landscape and organization would be a plus. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your enterprise experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.
You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers successful adoption of AWS.
Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact? Come build the future with us.
About the team
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- Experience managing difficult technology projects, in a customer facing role
- Robust understanding of automotive & manufacturing and production IT landscape
- Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to internal and external leadership level
- Strong organizational and troubleshooting skills with precise attention to detail
- Fluent English & German language
- Experience across different industry verticals, preferably direct experience with global manufacturing customers and Tier 1 suppliers
- Direct experience implementing AWS/cloud services
- Robust understanding of key technology and market trends
- Experience with a revenue realization in a complex IT transformation
- Deep understanding of software development/engineering life-cycle from conception to delivery
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
m/w/d
