Customer Success Manager (all genders)

LOOKING FOR A NEW CHALLENGE?

Shape the Future of Digital Healthcare with Climedo!
Are you a strong communicator with a keen sense of customer needs? Do you want to actively contribute to maximizing our customers’ success? Then you’re in the right place!
As a (Junior) Customer Success Manager (m/f/d), you will play a key role in supporting and developing our customer relationships. Your mission: Help our customers unlock the full potential of the Climedo platform and achieve lasting value.
#Teamwithempathy: You will work closely with our customers and internal teams, acting as a vital link between them. This means you’ll gain insights into different departments within a dynamic startup while collaborating with our dedicated teams towards a common goal.

YOUR MISSION

• Building and maintaining long-term customer relationships - You act as a trusted partner, guiding our customers on their journey to success.
• Setting up customer studies professionally - You support our customers in making the best use of our platform and ensure their studies launch efficiently.
• Being the primary contact for customers - Whether it’s questions, challenges, or feedback, you are the go-to person and provide solutions that inspire.
• Onboarding & training - You ensure new customers get up to speed quickly by conducting onboarding sessions, product demos, and interactive workshops.
• Optimizing key success metrics - You keep our Customer Success metrics up to date and continuously work on improving them.
• Incorporating customer feedback into product improvements - You analyze data and feedback to collaborate with our team in enhancing the product.
• Maximizing customer value - Your goal is to ensure customers achieve long-term success with Climedo and derive maximum value from our solution.
• Managing projects from A to Z - You lead our internal project team and customers through the entire setup process, from initiation to a successful go-live and beyond.

YOUR PROFILE

• You have a degree in healthcare, technology, management, or a related field and ideally have some initial experience in the healthcare sector. However, this is not a must-your willingness to learn and motivation are more important.
• You are highly engaged and an excellent communicator, ensuring our customers feel well-supported and their concerns are resolved efficiently.
• Your strong resilience and problem-solving skills allow you to stay organized and find solutions even in high-pressure situations.
• You have a keen eye for detail and are not afraid to take on responsibility.
• You enjoy diving deep into software-related topics and problem-solving to develop sustainable solutions.
• You are an organizational talent who can set priorities effectively and remain multitasking-capable in a dynamic environment.
• You have business-fluent German skills and communicate confidently in fluent English.

YOUR OPPORTUNITY

• Impact! - You have the freedom to shape and develop your role in a dynamic startup where you can truly make a difference! We are committed to your growth, ensuring your learning curve keeps rising. Plus, you’ll have the opportunity to turn your ideas into your own projects-with the support of an annual training budget of €1,000.
• Open feedback culture - We celebrate our diversity and unique sense of humor at regular team events, offsites/onsites, and cross-departmental exchanges.
• Well-being perks - After a productive day, you can stay active with our subsidized sports membership (EGYM Wellpass, formerly Qualitrain) or, if you prefer, get financial support for your €49 public transport ticket.
• Snacks & drinks - In addition to the classic fruit basket, we make sure you have all the brain fuel you need with a selection of snacks and beverages.
• Hybrid work model - You decide when and where you work, whether from home or in our centrally located office.
• #JobWithPurpose - Be part of the digital transformation in healthcare and contribute to a meaningful mission.
• #TeamWithEmpathy - More than just a hashtag-it’s the core of our company culture.

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About us

As a HealthTech startup, we offer a digital platform for clinical trials and Real-World Evidence. Our goal is to make trials more accessible and patient centric. We enable companies in the healthcare sector to bring their medical innovations to market faster and improve communication with healthcare professionals. Founded in Munich in 2017, Climedo is a leading partner for pharma and medtech with over 1.7 million patients enrolled to date. Apply today and join us on our journey!
You can find more information on our Instagram channel andLinkedIn account. And you can find honest opinions on Kununu.