Customer Success Manager (f/m/d)

Your Mission

As a (Senior) Customer Success Manager, you will work closely with our customers in order to ensure a stellar customer experience. You will work hand in hand with our Product and Sales teams to implement scalable solutions that meet the needs of our customers.

Your Responsibilities

• You will be driving the long-term satisfaction and retention of customers
• You will represent our customers’ concerns internally and ensure that their voice is always heard
• You will become an expert in sustainability and real estate, and educate companies on how they should navigate the world of CO2 reduction targets, clean energy, and decarbonization
• You will familiarize yourself intensively with our solution and partner with internal teams including Product and Sales

Your Profile

• You have proven experience in managing customer relationships within a rapidly-growing B2B software company or from consulting
• You are very structured and appreciated for your strong communication skills as well as professionalism towards customers
• You are fluent in German and English
• You are driven, think on your feet, and thrive in a fast-paced, challenging environment
• You are excited about solving climate change and eager to contribute on a high scale

Bonus points:

• You have a track record of exceeding customer retention goals in a high growth setting
• You have prior experience working with clients in the real estate industry

Why Predium?

• Your Benefits: Enjoy an attractive membership with Wellpass, a subsidy for your job ticket, and free snacks and beverages in the office.
• Your Vacation: Take advantage of 30 paid vacation days per year.
• Your Flexibility: Embrace the flexibility to work from home, our beautiful office in the heart of Werksviertel, or even on a workation. We highly value a hybrid way of working.
• Your Equipment: Work with the latest technology and digital tools. Choose your preferred equipment and work environment.
• Your Events: Experience unforgettable company and team events that not only strengthen bonds but also provide loads of fun and inspiration. From co-operative outdoor activities to legendary parties - there’s something for everyone!
• Your Team: Join our diverse and highly motivated team, and actively shape our unique company culture. We believe that a diverse workplace makes us stronger.

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About us

At Predium, we're on a mission to fight climate change by reducing building emissions. We develop cutting-edge solutions for sustainable and profitable real estate management, and are always on the lookout for self-starters who share our passion for making a positive impact.