IT Unified Communications Engineer (m/f/d)

Your Duties:

• Lead system-level configuration, administration and maintenance of Microsoft Teams Meetings and MTRs, Microsoft Teams Calling, Cisco Collaboration Suite, Microsoft Teams Chat,Webex Cloud, Cisco and Poly Endpoints
• Integration, testing, deployment, monitoring, maintenance, and upgrades of Unified Communications technologies in a multi-regional geo-redundant architecture
• Assist with AV design, planning and deployment of AV standards for conference rooms in new building and office expansions
• Support system-level configuration, administration and maintenance of Microsoft Teams Meetings and Rooms, Microsoft Teams Calling, CVI, Cisco Webex Cloud, Cisco and Poly Endpoints
• Prepare and maintain documentation and SOP detailing the configuration of deployed solutions
• Provide advanced support, troubleshoot, and resolve L3 tickets and critical incidents related to telecom, voice, video, and network issues.
• As a domain specialist, the role involves being an escalation point for our Global IT Helpdesk
• Lead OCM activities such as host brown bag sessions for user trainings, conduct regular knowledge transfer sessions for L1/L2 support teams and prepare training material
• Provide support to VIPs and effectively collaborate with Executives and Executive admins

Your Qualifications:

• Bachelor's degree in Computer Science, Computer Engineering or related field
• Relevant experience in Unified Communications field
• Advanced knowledge of Microsoft Teams, Cisco Collaboration hardware/software suite
• Possess hands-on experience with VoIP, SIP, and unified communication systems
• Strong knowledge of TCP/IP, VLANs, routing protocols (BGP, OSPF, ICMP, SNMP), and network security protocols
• Strong analytical, effective teamwork, co-operation, and communication skills
• Experience in one or more programming languages

Your Benefits:

• Innovative projects
• Diverse and inclusive environment
• Attractive remuneration
• Work-life balance

About Hays:

Our many years of recruitment experience and our expert knowledge of the engineering job market make us a strong partner for engineers and technicians. We maintain close relationships with customers across all industries and therefore can provide engineering specialists with exciting projects and attractive job opportunities, drawing on your personal interests and experience. As your professional companion, we support you throughout the entire process, from the first contact to the first day on your new job - all this completely free of charge. Register now and look forward to many interesting and suitable positions and projects.