User Experience Manager (f/m/d)

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E.ON Digital Technology GmbH | Permanent | Part or Full time
You have a passion for technology and want to make the world a greener place?

Then become a changemaker (f/m/d) and join our team as a User Experience Manager (f/m/d) at E.ON Digital Technology (EDT).

E.ON Digital Technology plays a key role in shaping the energy transition by leading E.ON's digital transformation across Europe. We explore new paths through developing ideas, breaking new ground, making visions reality, and bringing new technologies to life. In flexible working models and teams, we deliver sustainable technology solutions to meet the energy challenges of tomorrow.
meaningful and challenging - Your tasks
Take care of 80.000 users and improve their experience with our services and IT tools
Monitor and push the progress of action plans from product and service owners and report the overarching status to national and international stakeholders, including senior management
Develop project plans and schedules for activities improving the user experience (UX)
Analyze technical, incident and feedback data from different tools (Service Now, Nexthink, Qualtrics) and carve out main polluters as well as other significant findings
Translate numbers, data and facts into content-related improvement potential and derive meaningful actions with the collaboration of service and product owners
International stakeholder management with the clear target to improve the user centricity
authentic & ambitious - Your profile
Completed studies in business administration or a comparable qualification
Exceptional analytical skills and a high affinity for numbers (e.g. from quality management)
Several years of professional working experience in relevant positions
Strong project management skills (scrum, agile)
Mid-level understanding of modern digital technology
Experience in working in international, cross-functional teams
Fluent in German and English
High willingness to travel regularly in Europe
smart & useful - Our Benefits
We provide full flexibility: Do your work from home or any other place in Germany - of course including all our great offices from Hamburg to Munich. You want even more? Go on workation for up to 20 days per year within Europe.
Recharge your battery: You have 30 holidays per year plus Christmas and New Year's Eve on top. Your battery still needs charging? You can exchange parts of your salary for more holidays or you can take a sabbatical.
Your development: We grow and we want you to grow with us. Learning on the job, exchanging with others or taking part in an individual training - Our learning culture enables you to bring your personal and professional development to the next level.
Let's empower each other: Take the opportunity to engage in our Digital Empowerment Communities for collaboration, learning, and network building.
We elevate your mobility: From car and bike leasing offers to a subsidised Deutschland-Ticket - your way is our way.
Let's think ahead: With our company pension scheme and a great insurance package we take care of your future.
This is by far not all: We are looking forward to speaking with you about further benefits during the recruiting process.
Do you have questions?
For further information please contact Karin Scholten, karin.scholten@eon.com.
What you need to know:
Job Req ID: 228416
Contract type: Permanent
Working time: Part or Full time
Company: E.ON Digital Technology GmbH
Location: Berlin, Hannover, München, Würzburg, Hamburg, Frankfurt am Main, Essen
Function area: IT/Digital; Process Management; Project/Program Management; Quality Management
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